Heather R. Sulte, DDS, MS, PC

Office Policy

Patients With Dental Insurance

For those patients with single or dual policy coverage, we require you to pay the portion your insurance does not cover at the time when treatment is rendered. At that time, we will prepare an insurance claim and submit it to your insurance company for reimbursement. If payment is not received from your benefit provider within 45 days of the date of claim submission, your account will become due and payable in full. If, on the other hand, we receive payment in excess of the balance owing, we will refund the credit balance to you by check within five business days of our receipt of the payment.

Patients Without Dental Insurance

For those patients that do not have a dental benefit plan, payment is due in full at the time when treatment is rendered. If you need to make payments on your account, refer to the section below that discusses payment plan options. We accept cash, checks, debit cards, credit cards (Visa, Mastercard, Discover, and American Express), or payment from a pre-approved credit plan from a financial institution.

Aspen Endodontics  Dr. Sulte   Anchorage Alaska

Financial Considerations

Our financial policies regarding insurance plans and payment of your account are explicitly detailed in our brochure entitled "About our Office".  At each appointment if the account is not paid in full, the patient or guardian is expected to pay the balance that is not covered by the insurance which includes the amount over what the insurance company deems as "usual and customary".  We will prepare an insurance claim for the treatment provided and attach any necessary supporting information. It is your responsibility to contact your insurance company regarding any delays in payment.  If we fail to receive payment from the insurance company within 45 days of the original claim date, the full amount is due and payable at that time. Remember that no insurance company attempts to cover all dental costs. Some companies pay fixed allowances for certain procedures while others pay a percentage of the high level or low level of the Usual and Customary Fee Schedule that was purchased by your employer.

If you need to make payments on your account, we are happy to offer Care Credit and Citi Health Cards as a means of financing your dental care. If you need assistance in obtaining credit approval through Care Credit or Citi Health Card, please ask the receptionist. Once approved, you can proceed with treatment.

Your efforts in providing us with current information relative to your account and insurance coverage, and in keeping your account paid up-to-date, will help insure that our fees for dental services will remain as low as possible. If you should detect an error in your account, please contact the receptionist so that it can be resolved immediately.

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Ultimate Responsibilities

You are ultimately responsible for the payment of all outstanding charges on your account, regardless of your insurance coverage. Procedure codes are billed exactly as they relate to the treatment completed. We will not bill your insurance company using a procedure code that differs from the treatment performed, because such action constitutes fraud. We will assist you in obtaining payment from your insurance company for claims that are questioned relative to your specific coverage, but dealing with your insurance company is your responsibility.

If you need to make payments on your account, we are happy to offer Care Credit and Citi Health Cards as a means of financing your dental care. If you need assistance in obtaining credit approval through Care Credit or Citi Health Card, please ask the receptionist. Once approved, you can proceed with treatment.

Your efforts in providing us with current information relative to your account and insurance coverage, and in keeping your account paid up-to-date, will help insure that our fees for dental services will remain as low as possible. If you should detect an error in your account, please contact the receptionist so that it can be resolved immediately.

Account Statement and Delinquent Accounts

A statement of your account will be mailed to you if an outstanding balance exists. For your information, you will receive a statement even though your insurance may have been billed for recent treatment and payment from the insurance company has not yet been received.

FINANCING YOUR CARE

At Aspen Endodontics we make every effort to provide you with exceptional care and convenient financial options.  To accomplish this, we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures. The fee for the endodontic treatment depends on the nature and complexity of the procedure and which tooth is affected.   Molars and previously treated teeth are more difficult to treat and usually have a higher fee.   As a courtesy to our patients, we will gladly complete and file your insurance claim for you.   Please keep us informed of any changes to your insurance plan.

Please note: If you do not have insurance, full payment for services is due at the time services are rendered.

For your convenience, we accept Cash, Check, Debit Cards, Visa, MasterCard, Discover Card, and American Express.  Financing is also available through CareCredit.

Payment Options:

  • Cash
  • Check, Debit, or Credit Cards: We accept all major credit cards (Visa, Mastercard, Discover, America Express) and debit cards.

Care Credit:   We have an agreement with CareCredit, a third-party financing option that allows patients to receive either 6 months or 12 months of interest-free financing. Arrangements for Care Credit must be done prior to the day of your actual procedure.   Apply online (www.carecredit.com), by phone at (800)-365-8295 or in our office.

Once approved they will furnish you with a 16-digit account number which you simply bring to your appointment in order to process the transaction.

 

SCHEDULING

We will schedule your appointment as promptly as possible.

When you call to schedule your appointment, please advise us of your signs and symptoms, as well as any information on your referral slip or from your referring Dentist. Treatment is only recommended when examination and consultation points to a clear diagnosis and indication to treat.  Please let us know if you need any assistance to make your experience more comfortable.

 

"COMPLICATED" CASES

More complicated cases including previous Endodontic Treatment or Retreatment, Surgery, Resorption and some Fractures typically require a dedicated consultation appointment in order to allow time for CBCT scans, and careful review of treatment options.

 

EMERGENCY TREATMENT

If you are in significant pain or in need of urgent care, we will make every effort to accommodate you ASAP.  We are on-call to manage urgent circumstances after hours for patients of record. If you have an after hours emergency, you can reach us by calling our office and following the directions on our voice message.

 

STAYING ON SCHEDULE

We are conscious of staying on schedule and try our best to minimize delays. Your time is important and we try our best to stay on schedule and see you at the time of your appointment.  However, given the technical nature of endodontics and the attention to detail that we give to every case, circumstances may arise that could prolong treatment time.  Emergency cases can also arise and cause delays. We typically are able to help emergency patients with minimal disruption to the schedule, but this is not always possible.  We sincerely appreciate your understanding and patience!

 

CANCELLATION

The quality of your care is very important to us.  Once an appointment has been made, this time has been reserved for you with the appropriate amount of time and staff for your treatment.  We kindly request notice of any appointment changes or cancellations at least 24 hours in advance so we can use the time to assist another patient.

 

OFFICE HOURS

Monday - Thursday: 8 am - 5 pm.

 

FIRST VISIT

Your initial appointment will consist of a consultation where we will perform a few simple tests, radiographs, and a CT Scan to confirm recommended treatment.  We will thoroughly explain your diagnosis and treatment options, if needed.   Treatment can generally be done on the same day; however, a complex medical history or treatment plan may require an evaluation and a second appointment to provide treatment on another day.

Once your appointment is made, your username and password is emailed to you, which allows you to login and complete your registration.
Please have all online registration formsfilled out in advance (ie Health History, Pain History, Office forms, etc) in the comfort of your home.  This will save you time at the office.  Please contact us at 907-279-3636 if you have any questions.
If you do not have computer access, we will be happy to assist you at the office.  Please arrive 20 minutes prior to your scheduled appointment to complete these forms.
If you have dental insurance, please provide this information to our staff before your first visit.  This will save time and allow us to process any claims.  You may also call your insurance company to find out about your dental coverage for the initial consultation and root canal treatments.
If you plan on using Care Credit, please alert us and bring your card or 16 digit account #.
We will need to take radiographs as part of the consultation protocol. It is important that we take radiographs of the tooth or teeth in question for our records. This allows us to provide you with a thorough evaluation and consultation of your chief dental concerns.
Please assist us by providing the following information at the time of your appointment:

    • Your referral slip
    • A list of medications you are presently taking if you did not complete the Health History online prior to coming in.
    • If you have dental insurance, please bring your insurance card and information.
    • Radiographs (X-Rays)

 

 

IMPORTANT

A parent or guardian must accompany all patients under the age of 18 at the consultation visit.

Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental procedure (i.e antibiotics, sedatives)